Zentra ITSM documentation.

Practical guides for the people configuring, operating, and integrating with Zentra. Start with the basics, jump straight to a practice, or hit the REST reference.

Browse the sections below — full-text search ships with the customer portal. ⌘K

Get up and running

Install, configure, and onboard your first team in a working day.

Getting started

Tenant setup, SSO, importing existing data, and your first agents.

ITIL practices

How each discipline maps to Zentra and how to configure it.

Service desk

Incident and service request management — intake, routing, SLAs, and the agent console.

Change & problem

Change types, CAB calendars, freeze windows, problem records, and post-incident reviews.

Asset & CMDB

Hardware, software, SaaS, contracts, configuration items, and service relationships.

Configure

Tune Zentra to your operation without engineering involvement.

Automation

Workflows, rules, approvals, and integration actions — auditable end-to-end.

Integrations

Slack, Teams, Okta, Entra ID, PagerDuty, Datadog, GitHub, and the open webhook API.

Reference

Technical detail for engineers and integrators.

Webhooks & API

Outbound webhooks, inbound webhook intake, payload signing, idempotency, and what's coming for the public REST API.

Can’t find what you need?

Email support — most replies land within a few hours during business days.

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