Pricing
A fraction of the cost of legacy ITSM.
Choose how you want to run Zentra — fully managed in our cloud, or self-hosted in your own environment. End-users and requesters are unlimited and free across every plan.
Zentra Cloud
RecommendedFully managed Zentra. Sign up, configure your team, and you’re running in minutes — we handle the upgrades, backups, and infrastructure.
billed annually · 30-day free trial · no minimum
What's included
- All ITSM practices: incident, request, problem, change
- Asset & CMDB with typed service relationships
- Workflow engine with approvals and scenarios
- AI ticket classification & auto-resolve
- Knowledge base and CSAT surveys
- Custom dashboards and scheduled reports
- Email and customer portal intake
- Slack & Teams notifications, outbound + inbound webhooks
- Email/password and Google sign-in
- 99.9% uptime SLA, automated daily backups
- Priority support, 1-business-day response
All prices in USD, excluding applicable taxes. 30-day free trial, no credit card required.
Basic
For small IT teams running Zentra in their own environment.
up to 20 agents · billed annually
- Service desk: incidents and service requests
- Knowledge base and CSAT surveys
- Email and customer portal intake
- Email/password and Google sign-in
- Standard SLA tracking with on-hold pause
- Email support
Standard
Most popularMid-sized IT operations with active automation, asset, and reporting needs.
up to 50 agents · billed annually
- Everything in Basic, plus:
- Change, problem, and full ITIL practices
- Asset & CMDB with typed relationships
- Workflow engine, scenarios, approvals
- AI ticket classification & auto-resolve
- Slack & Teams notifications, outbound webhooks
- Custom dashboards and scheduled reports
- Priority email support, 1 business-day response
Advanced
Large operations, regulated environments, and MSPs running multiple deployments.
unlimited agents · billed annually
- Everything in Standard, plus:
- Multi-tenant / MSP mode
- Extended audit log retention
- Advanced reporting: custom queries and data export
- Data residency and compliance evidence
- 24×7 enterprise support, named engineer
- Custom SLAs and quarterly architecture reviews
All prices in USD. Self-hosted licenses include software updates for the term.
Included on every plan
The basics — and most of what others charge extra for.
- Unlimited end-users and requesters
- Email and customer portal intake
- Email/password and Google sign-in
- Outbound and inbound webhooks
- Audit logs and role-based access
- Knowledge base and CSAT surveys
Talk to us
Get a quote in one call.
Tell us about your team size, modules, and deployment preference. We’ll come back with a tailored proposal — usually within 24 hours.
- A product engineer in the room — not a salesperson
- Tailored proposal within one business day
- Honest answer on fit, even if it's “not yet”
- Reference architectures for self-host and managed cloud