Solutions

For every team that owns service quality.

From a 200-seat internal IT team to a global MSP, from an enterprise change board to an ESM rollout across HR and Facilities — Zentra adapts to how your service operation actually works.

Service Desk For: IT Managers · Support Leaders

Internal IT Support

Replace a fragmented helpdesk with a service desk built for productivity. Reduce backlog, lift first-touch resolution, and give end-users a portal they actually use.

Multi-channel intake — email, portal, Slack, Teams — with one agent console
AI-classified, smart-routed tickets that hit the right team on first touch
Self-service catalog with deflection metrics, not vanity metrics
Real-time SLA, CSAT, and team-load dashboards for the floor lead

MSP For: MSP Owners · Account Managers

Managed Service & Outsourced Helpdesk

Operate dozens of customer environments side-by-side with multi-tenant isolation, per-client SLAs, shared automation, and billing-ready reporting.

Tenant isolation with shared automation and knowledge libraries
Per-client SLAs, business calendars, and contract-specific reporting
Cross-tenant analytics for portfolio-level service health
White-labeled end-user portal per client

ITIL 4 For: IT Operations · SRE · Service Delivery

Operations & Service Delivery

Coordinate change, problem, and major-incident response with the rigor your auditors and your engineers both want.

Standard, normal, and emergency changes with risk scoring and CAB
Major-incident command room with stakeholder broadcasts
Problem and known-error records linked to recurring incident clusters
Native PagerDuty, Datadog, GitHub, and Grafana integrations

Governance For: Asset Owners · Procurement · Risk

Asset & Change Governance

Tie every change to the configuration items it touches and every contract to the person responsible for renewal.

CMDB with typed relationships and change impact analysis
Hardware, software, SaaS, contracts, licenses on one record-of-truth
Renewal alerts routed to the right owner — never the shared inbox
SaaS spend tied to actual usage to retire shelfware

Automation For: Process Owners · Enterprise Admins

Workflow Automation & Approvals

Replace email approvals and shadow scripts with auditable, no-code workflows — for IT and for the rest of the business.

No-code workflow engine with branching, loops, and approvals
Approve from email, Slack, Teams, or the agent console
Sequential and parallel approvals with delegation and reminders
Joiner / mover / leaver, access requests, and vendor onboarding templates

ESM For: HR Ops · Facilities · Finance Ops

Enterprise Service Management

Bring HR, Facilities, Finance, and Legal onto the same workflow engine — with department-specific portals, catalogs, and SLAs.

Department-specific portals, forms, and service catalogs
Approvals, SLAs, and analytics that match each function
Scoped data and permissions per business unit
One platform; many service operations — without separate licensing

Compliance For: Security · Compliance · Risk Officers

Regulated & Self-Hosted

Deploy in your own VPC, enforce data residency, and produce audit evidence on demand — without slowing down day-to-day work.

Self-host or air-gapped deployments for regulated environments
ISO 27001 and SOC 2 aligned controls out of the box
Comprehensive audit logs with immutable export
Field-level RBAC and granular role definitions

Talk to us

Not sure where to start?

Tell us what your team owns and where it hurts most. We’ll show you the configuration we’d recommend — even if Zentra isn’t the right fit.

A product engineer in the room — not a salesperson
Tailored proposal within one business day
Honest answer on fit, even if it's “not yet”
Reference architectures for self-host and managed cloud

Request a demo Talk to sales

What are you exploring?

Replace a legacy ITSM tool

Request a demo

No credit card. No high-pressure sales calls.